This Privacy Policy describes how Mitozz.shop (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on mitozz.shop (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect (and have collected over the past 12 months) personal information about you from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users, and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. “Personal information” means information that identifies or describes you individually or that can be reasonably linked or associated with you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide Directly

• Contact details: your name, address, phone number, and email.
• Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: username, password, security questions, and other information used for account security.

Some features of the Services may require you to provide certain information. You may choose not to provide this information; however, this may prevent you from using or accessing those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use the Site and your account, including device information, browser information, network connection information, your IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services (e.g., Shopify).
• Payment processors, which collect payment information (e.g., bank account, credit/debit card details, billing address) to process your payment to fulfill orders and provide the products or services you request (to perform our contract with you).
• When you visit our Site, open or click our emails, or interact with our Services or ads, we or third parties we work with may automatically collect certain information via online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also “Third-Party Websites and Links” below.

How We Use Your Personal Information

Providing Services and Products. We use your personal information to provide the Services and perform our contract with you, including processing payments, preparing orders, sending account and purchase notices (orders, returns, exchanges, or other transactions), creating/maintaining/administering your account, arranging shipping, facilitating returns or exchanges, and enabling other account-related features and functionality. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In such cases, Shopify will process your information as described in its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for promotional and marketing purposes, including sending you promotional, advertising, and marketing communications by email, text message, or postal mail, and showing you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you are located in the EEA, the legal basis is our legitimate interest in selling our products (Art. 6(1)(f) GDPR).

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. Do not share your username, password, or other details. If you believe your account has been compromised, contact us immediately. For EEA users, the legal basis is our legitimate interest in maintaining Site security for you and other customers (Art. 6(1)(f) GDPR).

Communications and Service Improvement. We use your personal information to provide customer support and improve our Services—our legitimate interest in responding to you, providing effective services, and maintaining our business relationship with you (Art. 6(1)(f) GDPR).

Cookies

Like many websites, our Site uses cookies. For cookie details related to our Shopify-powered store, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to compile reports and analytics, and to better understand user interaction with the Services (our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and across other websites.

Most browsers accept cookies by default, but you can set your browser to delete or refuse cookies via browser controls. Note that deleting or blocking cookies may negatively impact your user experience and may cause parts of the Services (including certain features and general functionality) to function improperly or become unavailable. Blocking cookies may not fully prevent information sharing with third parties (e.g., advertising partners).

Our website also recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of certain uses or disclosures of your information. If you notify us via GPC, we will treat that signal as a valid opt-out request for “do not share/targeted advertising” for the associated browser or device and, if we can associate the device sending the signal with a Shopify account, we will apply the opt-out to the account as well. Learn more at https://globalprivacycontrol.org/. Apart from GPC, we do not recognize other “Do Not Track (DNT)” signals sent from your browser or device.

Disclosure of Your Personal Information

We may disclose your personal information to third parties for contract performance, legitimate interests, or other reasons under this Privacy Policy, including:

• Service providers and vendors acting on our behalf (e.g., IT management, payment processing, data reporting and analytics, customer support, cloud storage, order preparation and fulfillment).
• Business and marketing partners to show you advertising and provide services to you (they use your information according to their own privacy notices).
• With third parties at your direction or with your consent, such as for shipping your products or through social-media widgets or login integrations.
• Affiliates or within our corporate group in our legitimate interest of operating a successful business.
• In connection with business transactions (e.g., mergers or bankruptcy), to comply with applicable laws (including responding to subpoenas, warrants, or similar requests), to enforce applicable terms of service, and to protect or defend the Services and our rights, users, and others.

In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information for the purposes described above in “Collection and Use of Your Personal Information” and “Disclosure of Your Personal Information”:

Category	Categories of Recipients
Identifiers such as basic contact details and order/account-specific information	Service providers (e.g., ISPs, payment processors, fulfillment partners, customer support, data reporting/analytics providers), business & marketing partners, affiliates
Customer Records (as defined under CA law) such as contact details and order/account info	Same as above
Commercial information such as order data, purchase information, and customer support information	Same as above
Internet or similar network activity such as usage data	Same as above
Geolocation data such as IP-based or other technical location signals	Same as above

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information to engage in advertising and marketing activities as described below. We have “sold” and “shared” (as defined by applicable law) personal information in the past 12 months to engage in advertising and marketing as follows:

Category of Personal Information	Categories of Recipients
Identifiers (name, email address, phone number)	Business & marketing partners
Commercial information (records of products/services purchased)	Business & marketing partners
Usage data	Business & marketing partners

Third-Party Websites and Links

Our Site may link to websites or other online platforms operated by third parties. If you follow links to non-affiliated or non-controlled sites, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public sites—including on external social-media platforms—may be visible to other users of the Services and/or users of those external platforms, without limitation on our or third parties’ use. Our inclusion of such links does not by itself imply endorsement of the content of those platforms or their owners/operators, except as disclosed within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16.

Security and Retention

No security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure in transit, so please avoid using insecure channels to communicate sensitive or confidential information.

We retain personal information for different periods depending on whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances, allowing us to deny a request as permitted by law.

• Right of access/know: request access to personal information we hold about you, including details about how we use and share it.
• Right to deletion: request deletion of personal information we maintain about you.
• Right to correction: request correction of inaccurate personal information.
• Right to portability: receive a copy of your personal information and request transfer to a third party in certain cases.
• Right to opt out of sale/sharing/targeted advertising: request that we do not “sell” or “share” your personal information or process it for “targeted advertising,” as defined by applicable privacy laws. If you visit our Site with the GPC signal enabled, depending on your location, we will treat this as an opt-out request for the device and browser you use to visit the Site.
• Restriction of processing: request that we stop or restrict processing of personal information.
• Withdrawal of consent: where we rely on consent, you may withdraw it.
• Appeal: you may appeal our decision if we decline your request by responding directly to our denial.
• Communication preferences: you may unsubscribe from promotional emails at any time using the link in those emails. We may still send you non-promotional messages (e.g., about your account or orders).

You can exercise these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity (e.g., your email address or account information) before responding. Where permitted by law, you may designate an authorized agent to make requests on your behalf. Before accepting requests from an agent, we may require proof that you authorized the agent to act for you and may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority. (For the EEA, a list of supervisory authorities is available online.)

International Users

We may transfer, store, and process your personal information outside the country where you live. Your personal information may also be processed by staff and third-party service providers and partners in such countries.

If we transfer your personal information out of Europe, we will use recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses or any UK-approved equivalent—unless the transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you can contact us at:

Nutripharma Technologies LLC
Principal office: 117 Northeast 1st Avenue, Miami, FL 33132, USA
Mailing: 117 NE 1st Avenue, 9th Floor #1032, Miami, FL 33132, USA
Phone: +1 (786) 600-4212
Email: support@mitozz.shop

For purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.